Call Centers are often filled with highly manual, repetitive tasks involving multiple applications or windows. Intelligent Automation can be applied to a call center in several ways including providing self service digital solutions to your customers, or building digital assistants for your call center staff.
Build chatbots, portals, or digital assistants that allow your customer base to solve issues prior to calling in. These channels can interact with internal systems similar to how a help desk agent would, providing a solution to a customer without the cost of a phone call.
Deploy digital assistants to the desktops of your call center agents that are focused on improving desktop efficiencies. Allow automation to quickly and accurately navigate applications, while focusing on the customer experience.
Often call center agents need to pull information from multiple systems to accurately help the caller. Digital Assistants have the ability to quickly aggregate data from multiple sources and display this data to an agent, eliminating the need for the agent to navigate and manage multiple applications.